Job Description
Join FlexiCare Solutions and transform your evenings into rewarding opportunities! We're seeking passionate Evening Customer Service Specialists to deliver exceptional support while maintaining a healthy work-life balance. Our San Jose-based team offers competitive pay, flexible scheduling, and a vibrant culture focused on growth and recognition. Perfect for students, parents, or professionals seeking supplemental income with minimal commute. Enjoy state-of-the-art facilities, comprehensive training, and the chance to make a real impact in customers' lives. Apply today and discover how flexible evening work can elevate your career!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using CRM tools
- Document interactions accurately in our customer database
- Collaborate with day teams to ensure seamless customer experiences
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing training to enhance product knowledge
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent; college students welcome
- Previous customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Reliable evening availability (3:00 PM - 11:00 PM)
- Proficient with basic computer applications
- Positive attitude and customer-first mindset