Job Description
Join our dynamic team at Harmony Solutions Group and enjoy the perfect work-life balance with our flexible part-time Customer Support Specialist role in Kansas City! We're seeking empathetic and tech-savvy professionals to deliver exceptional service while enjoying customizable schedules that fit your lifestyle. This hybrid position offers remote flexibility with optional in-office collaboration at our state-of-the-art facility.
As a valued member of our support team, you'll become a trusted advocate for our clients, resolving inquiries with precision and professionalism. We provide comprehensive training, competitive compensation, and a supportive environment where your contributions are recognized. If you're passionate about helping others and value flexibility in your career, this opportunity is designed for you.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot product issues efficiently
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to resolve complex customer challenges
- Contribute to process improvement initiatives to enhance service quality
- Participate in ongoing training to maintain product knowledge expertise
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with CRM software and ticketing systems (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities and active listening skills
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Comfortable with flexible scheduling including evenings/weekends