Job Description
Join FlexiCare Solutions and transform customer interactions into loyalty! We're seeking dynamic Customer Experience Specialists to deliver exceptional service across Baltimore and remote settings. Enjoy flexible scheduling that adapts to your lifestyle while making meaningful impact.
Why FlexiCare?
- Hybrid work model with 100% remote options
- Competitive hourly rates + performance bonuses
- Comprehensive training and career growth paths
- Health benefits for full-time equivalents
- Paid time off and holiday schedules
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in CRM system while maintaining data accuracy
- Collaborate with team to improve service protocols
- Meet/exceed productivity targets (20+ cases/day)
- Participate in weekly skill development sessions
- Identify upsell opportunities for premium services
- Maintain 99% compliance with security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce platforms
- Exceptional written and verbal communication
- Strong problem-solving abilities
- Reliable home office setup with quiet workspace
- Availability for evening/weekend shifts
- Valid Maryland work authorization