Job Description
Are you looking for a flexible schedule that fits your lifestyle? Texas Tech Solutions Inc. is seeking a dedicated Customer Support Specialist to join our expanding remote team. Based in Texas but serving a national client base, we offer the opportunity to work from the comfort of your home in Washington or anywhere in the US.
We understand the need for work-life balance. Whether you are looking for part-time jobs to supplement your income or full-time careers with growth potential, this role is designed to offer the flexibility you deserve.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat.
- Troubleshoot technical issues and resolve customer inquiries efficiently.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with the Texas-based team to ensure consistent service quality.
- Identify and escalate complex issues to senior support staff.
- Assist in the development of support documentation and FAQs.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Proven experience in customer support or a related field.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively.
- Reliable high-speed internet connection.
- Proficiency with basic computer applications and CRM software.