Job Description
Join our dynamic team as a Part-Time Night Shift Customer Service Specialist and enjoy the perfect work-life balance with flexible scheduling. This role offers competitive pay, comprehensive training, and a supportive environment where your contributions directly impact customer satisfaction. Work remotely with state-of-the-art tools and collaborate with a global team while maintaining a schedule that fits your lifestyle. Ideal for students, parents, or anyone seeking evening flexibility without compromising career growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and product-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with day-shift teams for seamless customer handoffs
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in monthly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or contact center settings
- Proficient in multitasking with CRM software (Salesforce experience a plus)
- Excellent verbal/written communication skills with neutral accent
- Available to work 20-25 hours weekly between 10 PM - 6 AM MST
- Reliable high-speed internet and quiet home office space
- Ability to troubleshoot basic technical issues independently