Job Description
Join a Dynamic Team in Fort Worth, TX!
Are you seeking a flexible part-time job that offers a competitive weekly pay structure? Horizon Support Group is looking for dedicated professionals to join our growing team. We prioritize work-life balance, offering the freedom to choose your shifts while maintaining a rewarding career path.
Why Join Us?
- Weekly paychecks for your hard work.
- Flexible scheduling to fit your lifestyle.
- Comprehensive training and career growth opportunities.
- Supportive and inclusive work environment.
Take control of your career today by applying for our Customer Success Associate position.
Responsibilities
- Provide exceptional customer support via multiple channels, including chat, email, and phone, ensuring a seamless client experience.
- Manage and resolve client inquiries and technical issues efficiently within established service level agreements.
- Accurately process weekly payroll requests and maintain precise time-tracking records for compliance.
- Collaborate with cross-functional teams to identify process improvements and enhance overall service delivery.
- Document customer interactions and feedback to contribute to our knowledge base and product development.
- Adhere to all company policies, safety protocols, and compliance standards.
Qualifications
- High school diploma or equivalent; Associate degree in Business or related field is a plus.
- Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
- Strong verbal and written communication skills with a focus on empathy and clarity.
- Proficient in using CRM software and standard office productivity tools (Microsoft Office Suite).
- Reliable high-speed internet connection for remote or hybrid work capabilities.
- Must be authorized to work in the United States.