Job Description
Join FlexCorp Solutions and enjoy the perfect work-life balance with our flexible part-time Customer Specialist role! We're seeking dynamic individuals in New York City to deliver exceptional client experiences while maintaining a schedule that adapts to your life. This position offers competitive compensation, remote work options, and growth opportunities within a supportive team environment. Whether you're a student, parent, or professional seeking flexibility, this role empowers you to excel on your terms.
Why FlexCorp? • Industry-leading training • Health benefits for part-timers • Monthly performance bonuses • Quarterly team-building events • Professional development stipend
Responsibilities
- Handle 15-20 daily customer inquiries via phone, email, and chat with exceptional professionalism
- Maintain accurate client records in CRM systems while meeting 98% data quality standards
- Collaborate with cross-functional teams to resolve complex client issues within SLA timelines
- Proactively identify upsell opportunities to contribute to quarterly revenue targets
- Participate in bi-weekly training sessions to refine product knowledge and soft skills
- Support weekend rotational shifts (1-2 weekends/month) based on team needs
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional written/verbal communication with empathetic problem-solving approach
- Availability to work 20-25 hours/week with flexible scheduling (days/evenings)
- Strong time management skills with ability to prioritize competing tasks
- Authorized to work in the United States without sponsorship