Job Description
Join our dynamic team as a Part-Time Customer Specialist and enjoy the perfect work-life balance with flexible scheduling! We're seeking compassionate professionals to deliver exceptional service while accommodating your personal commitments. This role offers remote work options with occasional in-person client meetings in vibrant downtown Detroit. Benefit from competitive pay, comprehensive training, and a supportive environment where your contributions truly matter.
Responsibilities
- Deliver exceptional customer support via phone, email, and virtual platforms
- Manage client inquiries with empathy and efficiency
- Maintain accurate client records in our CRM system
- Collaborate with cross-functional teams to resolve complex issues
- Participate in 2-3 weekly team meetings (flexible scheduling)
- Identify opportunities for service improvement
- Support community outreach initiatives on weekends (optional)
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with digital tools and CRM platforms
- Ability to work independently with minimal supervision
- Availability for flexible shifts (evenings/weekends)
- Valid Michigan driver's license for occasional travel
- Background check required