Job Description
Join CityScape Solutions as a Part-Time Customer Specialist and enjoy the perfect work-life balance with our flexible scheduling options! We're hiring immediately for motivated individuals in Boston, MA to deliver exceptional client experiences. This role offers remote-friendly hours, competitive pay, and the opportunity to grow within our dynamic team. Ideal for students, parents, or professionals seeking supplemental income with zero weekend commitments. Apply today and start your new career journey tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve service issues efficiently while maintaining high customer satisfaction scores
- Update and maintain accurate client information in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Document all interactions following company protocols
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Proficient with Microsoft Office and CRM software
- Reliable internet connection for remote work
- Available to work 20-25 hours weekly