Job Description
Join UrbanFlex Solutions as a Part-Time Customer Specialist and enjoy the perfect work-life balance with our flexible scheduling options! We're seeking a dynamic professional to deliver exceptional customer experiences in our vibrant San Francisco headquarters. This role offers the freedom to work 20-25 hours per week with customizable shift options, including mornings, afternoons, and hybrid remote possibilities. Perfect for students, parents, or career changers seeking flexibility without sacrificing growth opportunities.
What We Offer:
- Competitive hourly pay plus performance incentives
- Flexible scheduling with 3 shift options (6am-2pm, 10am-6pm, hybrid)
- Comprehensive training and career development paths
- Modern downtown workspace near BART
- Health benefits for qualifying hours
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve product/service issues with 95% first-contact resolution
- Update and maintain CRM databases with precise information
- Collaborate with cross-functional teams on process improvements
- Meet/exceed weekly performance metrics (CSAT, response time)
- Document customer feedback for product enhancement insights
- Participate in bi-weekly team training sessions
Qualifications
- 1+ years customer service experience
- Proficiency in Zendesk, Salesforce, or similar CRM
- Exceptional verbal/written communication skills
- Ability to work independently in flexible environments
- High school diploma or equivalent (degree preferred)
- Strong problem-solving and conflict resolution abilities
- Availability for 20+ hours/week across 3 shift options