Job Description
Join Austin's fastest-growing tech startup as a Flexible Part-Time Customer Specialist! We're seeking motivated individuals to deliver exceptional client experiences with adaptable scheduling options. Perfect for students, career-changers, or anyone seeking work-life balance. Enjoy competitive pay, remote-friendly training, and opportunities for growth within our dynamic team.
What We Offer:
- Flexible scheduling (15-25 hrs/week)
- Hybrid work model (3 days office/2 remote)
- Comprehensive paid training
- Health benefits for part-timers
- Professional development stipend
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Resolve technical issues with clear, step-by-step guidance
- Document interactions in CRM system with precision
- Collaborate with support team for complex cases
- Identify process improvement opportunities
- Maintain positive client relationships
- Participate in weekly team huddles
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer proficiency (Google Workspace, CRM)
- Strong verbal and written communication skills
- Ability to work independently with minimal supervision
- Customer service mindset (retail/food service a plus)
- Available 3-5 days including weekends
- Reliable transportation to office (downtown Austin)