Job Description
Join ConnectCare Solutions as a Part-Time Customer Specialist and enjoy the freedom of a flexible schedule while making a meaningful impact! We're seeking empathetic individuals to deliver exceptional service to our growing client base in Richmond, Virginia. This role offers daytime, evening, and weekend shifts with remote options available. Perfect for students, parents, or professionals seeking work-life balance. Our supportive team environment includes comprehensive training and growth opportunities. Apply today and start your journey with a company that values flexibility and career development.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Update and maintain client records in CRM system with 99% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Process transactions and troubleshoot payment discrepancies
- Identify upsell opportunities based on client needs
- Document all interactions following compliance protocols
- Participate in weekly team meetings for continuous improvement
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2C environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to adapt schedule between 15-30 hours weekly
- Strong problem-solving and conflict resolution abilities
- Detail-oriented with multitasking capabilities
- Reliable high-speed internet for remote work