Job Description
Join Nexus Solutions Group as a Part-Time Customer Service Specialist and enjoy the freedom of a flexible schedule with weekly paychecks! We're seeking dynamic individuals to deliver exceptional support while maintaining work-life balance. Perfect for students, parents, or professionals seeking supplemental income. Our Fort Worth team thrives on innovation and collaboration, offering growth opportunities in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and process orders efficiently
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in bi-weekly training sessions for skill development
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in fast-paced environments
- Proficient with Microsoft Office and CRM platforms
- Exceptional communication and problem-solving abilities
- Available for 20-25 hours/week with flexible scheduling options
- Ability to pass background check and drug screening