Job Description
Join our dynamic team at Coastal Connect Solutions as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals in Virginia Beach who thrive in flexible environments. Enjoy competitive pay, comprehensive training, and a supportive workplace culture that values work-life balance. Perfect for students, parents, or professionals seeking adaptable hours without compromising on career growth.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities to enhance customer experience
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving abilities
- Proficiency with CRM software and MS Office Suite
- Availability for flexible shifts including evenings/weekends
- Positive attitude and adaptability in fast-paced settings
- Ability to work independently with minimal supervision