Job Description
Join our dynamic team at FlexiCare Solutions, where we're revolutionizing healthcare support with flexible work arrangements! We're seeking passionate Part-Time Customer Service Specialists to deliver exceptional patient experiences while maintaining work-life balance. Enjoy the freedom of choosing your shifts (mornings, evenings, or weekends) in our modern Raleigh office near Cameron Village. Our collaborative culture offers growth opportunities without sacrificing your personal commitments.
As a cornerstone of our patient-first approach, you'll handle inquiries with empathy and professionalism while working cutting-edge healthcare technology. Perfect for students, parents, or career-changers seeking stability with flexibility. Training provided – no healthcare experience required!
Responsibilities
- Manage patient inquiries via phone, email, and secure messaging with 95% satisfaction target
- Coordinate appointment scheduling and insurance verification across 3+ healthcare systems
- Maintain accurate patient records in HIPAA-compliant EHR software
- Resolve billing inquiries and payment plan arrangements
- Collaborate with clinical teams to ensure seamless patient journeys
- Document interactions in Salesforce CRM with 99% data accuracy
- Participate in bi-weekly team huddles and monthly skill workshops
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- 1+ years customer service experience in healthcare or BPO preferred
- Proficient in Microsoft Office and CRM systems (training provided)
- Exceptional communication skills with multi-tasking ability
- Flexible availability including 2-3 weekend shifts monthly
- Basic medical terminology knowledge (certification offered)
- Strong problem-solving approach with conflict resolution skills
- Reliable transportation to our downtown Raleigh location