Job Description
Join NexCare Solutions as an Evening Customer Service Specialist and enjoy the perfect work-life balance with our flexible evening schedule. As a leader in healthcare innovation, we're seeking empathetic professionals to support our growing client base from 4:00 PM to 10:00 PM Monday-Friday. This role offers remote flexibility with occasional in-office collaboration at our downtown Indianapolis hub. You'll be instrumental in delivering exceptional patient experiences while advancing your career in a supportive environment.
Responsibilities
- Handle inbound/outbound patient inquiries with empathy and professionalism
- Resolve billing and insurance concerns through multi-channel communication
- Maintain accurate documentation in HIPAA-compliant systems
- Collaborate with clinical teams to coordinate patient care logistics
- Process enrollment applications and verify eligibility information
- Identify opportunities to improve patient satisfaction workflows
- Participate in bi-weekly team huddles for performance feedback
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or healthcare experience
- Strong conflict resolution and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently with minimal supervision
- Reliable high-speed internet for remote work
- Flexibility to cover weekend shifts on a rotational basis
- Valid Indiana driver's license for occasional site visits