Job Description
Join our award-winning healthcare team as a flexible evening part-time Customer Service Representative! We're seeking compassionate individuals to deliver exceptional patient support while enjoying a schedule that fits your lifestyle. This role offers competitive pay, comprehensive training, and a supportive environment where your contributions make a real difference.
Our Cleveland-based facility values work-life balance and offers evening shifts (4 PM - 8 PM, 3-4 days/week) with no weekends required. Perfect for students, parents, or anyone seeking supplemental income without sacrificing personal time. Enjoy free parking, career development opportunities, and a positive team culture.
Responsibilities
- Handle patient inquiries via phone, email, and secure messaging with empathy and accuracy
- Coordinate appointment scheduling and verify insurance information
- Document patient interactions in HIPAA-compliant systems
- Collaborate with clinical teams to resolve patient concerns promptly
- Maintain detailed records of all communications and transactions
- Support patient education initiatives regarding services and procedures
- Adhere to all healthcare compliance protocols and privacy standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or healthcare experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency with electronic health records (EHR) systems
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings and occasional weekends
- Basic knowledge of medical terminology a plus