Job Description
Join our dynamic team at Pacific Horizons Solutions as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals with exceptional communication skills to deliver outstanding support to our diverse clientele. Enjoy a flexible schedule that fits your lifestyle while making a meaningful impact in a collaborative environment.
Our San Diego headquarters offers modern amenities and a supportive culture focused on growth and work-life balance. Perfect for students, parents, or professionals seeking supplemental income with weekday and weekend availability options.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve product/service issues using established protocols and CRM systems
- Process transactions and maintain accurate customer records
- Collaborate with team members to improve service quality
- Participate in ongoing training to enhance product knowledge
- Contribute to positive team culture through proactive communication
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or retail experience
- Proficiency with CRM software and MS Office Suite
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for 20-30 hours/week with flexible scheduling