Job Description
Welcome to Apex Support Solutions, where we are redefining the standard for customer excellence. We are currently seeking dedicated professionals for our Evening and Weekend Shifts to join our dynamic team in Dallas, Texas. This is an excellent opportunity for those seeking flexible scheduling or looking to advance their career in a high-growth environment.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive timely and accurate solutions.
Responsibilities
- Manage inbound customer inquiries via phone, email, and chat during evening and weekend hours.
- Resolve technical issues and account concerns with a high degree of accuracy and empathy.
- Document all interactions and resolutions in our CRM system efficiently.
- Collaborate with cross-functional teams to escalate complex issues.
- Maintain a positive, professional demeanor under pressure.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Must be available to work evenings and weekends (rotating shifts).
- Strong verbal and written communication skills.
- Proficiency with computers and Microsoft Office Suite.
- Ability to work independently and solve problems effectively.