Job Description
Are you seeking a flexible career with a competitive pay rate? Apex Digital Solutions is currently seeking dedicated Part-Time Night Shift Customer Support Specialists to join our dynamic team in North Carolina.
We understand that work-life balance is crucial. That’s why we offer a unique flexible schedule that accommodates your lifestyle, including options for weekend shifts and evening hours. Whether you are a student looking to gain experience or a professional seeking a second income, this is the perfect opportunity to grow your skills in a fast-paced, tech-forward environment.
Why Join Us?
- Flexible Hours: Choose shifts that fit your calendar, including weekend and night options.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Growth Opportunities: Clear pathways for advancement within the tech support sector.
- Modern Environment: Work with cutting-edge tools and a supportive leadership team.
If you are a problem-solver with excellent communication skills, we want to hear from you. Take the next step in your career with Apex Digital Solutions today.
Responsibilities
- Manage Customer Inquiries: Respond to incoming support tickets, emails, and phone calls during night and weekend shifts with professionalism and speed.
- Troubleshoot Issues: Diagnose and resolve technical software and hardware issues for our diverse client base.
- Maintain Records: Accurately document all customer interactions and resolutions in our CRM system.
- Escalation Management: Identify complex issues and escalate them to senior support tiers when necessary to ensure client satisfaction.
- Adherence to SLA: Meet and exceed key performance indicators (KPIs) regarding response times and resolution rates.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Experience: Previous customer service or technical support experience is a plus, but we are willing to train motivated candidates.
- Availability: Must be available to work evenings, nights, and weekends as required by the shift schedule.
- Technical Skills: Basic computer literacy and familiarity with remote support tools.
- Communication: Exceptional verbal and written communication skills in English.