Job Description
Join Illinois Solutions Group as a Flexible Part-Time Customer Service Specialist and enjoy the perfect work-life balance! We offer weekly pay, remote options, and fully customizable schedules to fit your lifestyle. This role is ideal for students, parents, or professionals seeking supplemental income without sacrificing flexibility.
Our dynamic team provides premium support to high-value clients in the technology sector. With competitive hourly rates and comprehensive training, you'll develop valuable skills while contributing to innovative solutions. We prioritize employee well-being with health benefits, PTO accrual, and growth opportunities for exceptional performers.
Ready to transform your career on your terms? Apply today to join Chicago's most flexible employer!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical issues and product inquiries with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or SaaS industry
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional written/verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Available 15-25 hours/week with flexible scheduling
- Must reside in Illinois for in-person training sessions