Job Description
Join our dynamic team at Nashville Community Services and make a meaningful impact with a flexible schedule! We're seeking passionate individuals to join our customer service division immediately. Enjoy work-life balance with part-time hours while delivering exceptional support to our diverse community. Our modern downtown office offers a collaborative environment where your contributions are valued. This role is perfect for students, parents, or anyone seeking flexibility without compromising career growth. Apply today to start your rewarding journey with us!
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Manage and resolve client inquiries with empathy and efficiency
- Maintain accurate client records using our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Contribute to process improvement initiatives for enhanced customer experience
- Support community outreach programs during flexible evening/weekend hours
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving and conflict resolution abilities
- Valid Tennessee driver's license for occasional off-site duties
- Pass background check and drug screening