Job Description
Join our award-winning team at Apex Solutions Group where work-life balance meets professional growth. We're seeking passionate Evening Customer Service Specialists to deliver exceptional support during our peak hours (4 PM - 10 PM PT). This flexible part-time role offers competitive compensation, comprehensive training, and a supportive remote-first environment. Perfect for students, parents, or professionals seeking evening schedules with weekends off. Enjoy benefits including paid training, advancement opportunities, and a dynamic company culture focused on employee well-being.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours
- Resolve inquiries, troubleshoot technical issues, and process orders efficiently
- Maintain accurate customer records and documentation in CRM systems
- Collaborate with day teams to ensure seamless service continuity
- Meet performance metrics including response time and satisfaction scores
- Identify process improvement opportunities and contribute to team growth
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or support experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and manage time effectively
- Reliable evening availability (4 PM - 10 PM PT) with weekends off
- Positive attitude and commitment to customer excellence