Job Description
Join our dynamic team as a Flexible Evening Part-Time Entry Level Customer Service Representative! ConnectCare Solutions is seeking motivated individuals to deliver exceptional customer experiences during evening hours. This role offers the perfect work-life balance with flexible scheduling options ideal for students or professionals seeking supplemental income. Enjoy a supportive environment with comprehensive training and growth opportunities while making a real impact in our community.
Why Work With Us?
- Competitive hourly pay with weekly paychecks
- Free parking and modern, accessible workspace
- Comprehensive paid training and ongoing development
- Employee wellness program and referral bonuses
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with professionalism
- Resolve billing and service issues efficiently using CRM systems
- Document interactions accurately in customer databases
- Collaborate with team members to escalate complex cases
- Maintain performance metrics for quality and resolution times
- Adhere to HIPAA compliance protocols for sensitive information
- Participate in weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with ability to navigate multiple systems
- Strong verbal communication skills in English and Spanish
- Customer service mindset with problem-solving aptitude
- Ability to work independently during evening shifts (4 PM - 10 PM)
- Reliable transportation to Commerce Street location
- No prior experience necessary - training provided
- Must pass background check and drug screening