Job Description
Join our award-winning team at Pacific Coast Solutions Inc. and transform your evenings and weekends into rewarding opportunities! We're seeking energetic Customer Service Specialists to deliver exceptional experiences during our peak hours. Enjoy competitive pay, flexible scheduling, and a dynamic team environment while supporting our clients across multiple industries. No weekends? No problem—tailor your shifts around your life with our accommodating evening and weekend options. Full-time opportunities available for top performers!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during evening/weekend shifts
- Resolve billing issues and product concerns with empathy and efficiency
- Document interactions and update customer records in CRM systems
- Collaborate with day-shift teams for seamless service continuity
- Exceed performance metrics for customer satisfaction (CSAT) and resolution times
- Participate in ongoing product knowledge training
- Identify upsell opportunities for premium services
Qualifications
- Minimum 1 year customer service experience or relevant internship
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environments
- Flexibility to work evenings (4 PM-12 AM) and weekends
- High school diploma; college degree preferred
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening