Job Description
Join Atlanta's premier customer experience team with flexible scheduling options! We're seeking energetic Part-Time Customer Service Specialists to deliver exceptional support to our growing client base. This role offers 20-30 hours/week with competitive pay and remote work options. Perfect for students, career changers, or professionals seeking work-life balance.
Our team fosters a collaborative environment where your communication skills shine. You'll handle inbound inquiries, resolve issues efficiently, and contribute to our 98% customer satisfaction rate. Training provided with advancement opportunities to full-time roles.
Responsibilities
- Manage 50+ daily customer interactions via phone, email, and chat
- Resolve complex billing inquiries and service disruptions
- Update CRM records with precise customer information
- Collaborate with technical teams for escalated issues
- Identify cross-sell opportunities for premium services
- Maintain 95% first-contact resolution rate
- Participate in weekly performance improvement sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce platforms
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving abilities under pressure
- Spanish bilingual certification a plus
- Valid US work authorization required