Job Description
Join FlexConnect Solutions and transform your work-life balance! We're seeking a dynamic Part-Time Customer Service Specialist in vibrant San Antonio. Enjoy flexible scheduling while delivering exceptional experiences to our diverse clientele. This role is perfect for students, parents, or anyone seeking work that adapts to your life. Our collaborative team values innovation and growth, offering competitive pay and remote-friendly options. Make an impact while maintaining control over your schedule – apply today!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and product concerns efficiently using CRM tools
- Document interactions accurately in our client management system
- Collaborate with team members to improve service processes
- Meet monthly performance targets for resolution times and customer satisfaction
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in fast-paced environments
- Strong written and verbal communication skills in English
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional problem-solving abilities and emotional intelligence
- Self-motivated with excellent time management skills
- Ability to work independently with minimal supervision