Job Description
Join our dynamic team as a Flexible Evening Customer Service Specialist at Apex Solutions Group! We're seeking motivated individuals to deliver exceptional support during our peak evening hours. Enjoy a schedule that adapts to your lifestyle while contributing to award-winning client experiences. Immediate openings available for those ready to excel in a fast-paced environment with competitive compensation and growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email during evening shifts
- Resolve customer issues with empathy and efficiency while meeting SLAs
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities and promote company services appropriately
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to thrive in flexible evening schedules (4:00 PM - 12:00 AM)
- Strong problem-solving abilities and conflict resolution expertise
- Self-motivated with ability to work independently during off-peak hours