Job Description
Join CityConnect Solutions as an Evening Customer Service Specialist and enjoy a flexible schedule that fits your lifestyle! We're urgently hiring for part-time evening positions in Cleveland, offering competitive pay and a supportive team environment. This role is perfect for students, parents, or anyone seeking work-life balance with evening shifts (4 PM - 10 PM). Enjoy benefits like remote work options, paid training, and growth opportunities. Apply today and start your rewarding career!
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues, product questions, and service disruptions efficiently
- Maintain accurate customer records in our CRM system
- Collaborate with day teams to ensure seamless service continuity
- Meet weekly performance metrics for resolution time and customer satisfaction
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Ability to work independently during evening hours
- Basic proficiency with CRM software (training provided)
- Reliable internet connection for hybrid work option
- Flexible availability Monday-Sunday evenings