Job Description
Join our dynamic team at Apex Solutions and transform your work-life balance with our flexible scheduling options! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences while enjoying the freedom to design your ideal work schedule. Perfect for students, parents, or professionals seeking supplemental income.
Our Denver-based headquarters offers a hybrid work model (3 days remote/2 days in-office), competitive benefits, and opportunities for growth. We believe in results-driven work, not rigid hours. If you're a natural problem-solver with excellent communication skills, we want to hear from you!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, product, and technical issues using Salesforce CRM
- Collaborate with cross-functional teams to escalate complex cases
- Maintain accurate customer records and documentation
- Identify upsell opportunities for premium services
- Participate in bi-weekly team training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM software
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexible availability (evenings/weekends required)
- Valid Colorado driver's license (occasional local travel)
- Pass background check and drug screen