Job Description
Join Detroit Community Services as a Part-Time Customer Service Specialist and enjoy the perfect work-life balance with our flexible scheduling options. We're seeking energetic, patient individuals to support our diverse clientele while making a meaningful impact in the Detroit community. This role offers competitive pay, comprehensive training, and the opportunity to grow professionally with a mission-driven organization.
Our ideal candidate thrives in dynamic environments, values customer satisfaction above all else, and appreciates the autonomy that comes with flexible hours. Whether you're a student, parent, or career-changer, we'll work with your schedule to ensure a rewarding experience.
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions
- Resolve inquiries and complaints efficiently while maintaining positive relationships
- Update and maintain accurate customer records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvements for enhanced customer experience
- Adhere to all company policies and confidentiality guidelines
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work independently with minimal supervision
- Flexible schedule availability including evenings and weekends
- Valid driver's license and reliable transportation
- Positive attitude and commitment to community service values