Job Description
Join FlexHub Careers and embrace the future of work with our industry-leading flexible schedule options! We're seeking passionate Customer Service Specialists in Atlanta to deliver exceptional support while maintaining work-life balance. Enjoy remote work capabilities with optional in-office collaboration at our downtown Atlanta hub. This role offers part-time hours with competitive pay and comprehensive benefits including health insurance and professional development stipends.
Our Atlanta team operates on a results-oriented schedule, allowing you to choose between morning or afternoon shifts (8 AM - 12 PM or 1 PM - 5 PM). Perfect for students, parents, or professionals seeking supplemental income without compromising on career growth.
Responsibilities
- Provide multichannel customer support via phone, email, and chat
- Resolve product inquiries and technical issues with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to improve service processes
- Meet key performance metrics for response time and resolution rates
- Participate in weekly virtual training sessions to enhance product knowledge
- Identify upsell opportunities and contribute to revenue growth targets
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or hybrid environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Self-motivated with excellent time management skills
- Availability for 20-30 hours weekly with flexible scheduling
- Reliable high-speed internet connection for remote work