Job Description
Join our award-winning team as a Part-Time Customer Experience Specialist and unlock the perfect work-life balance! We're seeking empathetic professionals to deliver exceptional support while enjoying flexible scheduling options. At Houston Connect Solutions, we value your time and talents – choose between morning, afternoon, or weekend shifts that fit your lifestyle. Our modern downtown office features collaborative spaces, wellness programs, and opportunities for growth. Why Choose Us? • Competitive hourly pay + performance bonuses • Comprehensive training & career development • Health benefits available for part-timers (20+ hrs/week) • Collaborative culture with monthly team events • Free downtown parking & transit stipend
Responsibilities
- Deliver personalized customer support via phone, email, and chat
- Resolve inquiries with efficiency while maintaining brand voice standards
- Document interactions in CRM systems with 98%+ accuracy
- Collaborate with cross-functional teams on process improvements
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Participate in bi-weekly training sessions to enhance skills
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote/in-person settings
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional communication skills in English and Spanish (bilingual bonus)
- Flexible availability across weekdays/weekends
- Strong problem-solving with conflict resolution abilities
- Self-motivated with time management skills
- Basic technical troubleshooting knowledge