Job Description
Join our dynamic team as a Flexible Evening Support Specialist in Tucson! We're urgently seeking motivated individuals to provide exceptional client service during evening hours. Enjoy the perfect work-life balance with our flexible scheduling options while making a meaningful impact in our growing organization.
Horizon Solutions Group offers competitive compensation, comprehensive training, and a supportive environment where your contributions are valued. Ideal for students, parents, or anyone seeking evening flexibility without sacrificing career growth.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat during evening shifts
- Resolve client inquiries and technical issues efficiently
- Maintain accurate documentation of interactions and solutions
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to company protocols and quality standards
- Support evening system maintenance and updates
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience
- Strong written and verbal communication skills
- Ability to multitask in fast-paced environments
- Proficiency with Microsoft Office Suite
- Flexible availability for evening shifts (3 PM - 11 PM)
- Positive attitude with problem-solving mindset
- Basic technical troubleshooting skills