Job Description
Join our dynamic team at NexGen Solutions as a Part-Time Evening/Weekend Customer Service Specialist! Perfect for students, parents, or professionals seeking flexible schedules, this entry-level role offers competitive compensation and growth opportunities. Enjoy a supportive environment where your contributions make a real impact.
What We Offer:
- Flexible evening/weekend shifts (Thu-Sun, 4:00 PM - 10:00 PM)
- Comprehensive paid training
- Performance-based bonuses
- Employee discounts and wellness programs
- Clear career advancement pathways
Apply today and transform your schedule into success!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve processes
- Maintain detailed knowledge of products/services
- Uphold company standards for quality and compliance
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college students encouraged)
- Strong communication and problem-solving skills
- Ability to thrive in fast-paced evening/weekend environments
- Basic computer proficiency and tech-savviness
- Customer service orientation with empathy and patience
- Reliable transportation to downtown Denver location
- Availability for 20-25 hours weekly (Thu-Sun)
- Passion for helping others and learning new technologies