Job Description
Join FlexiJobs Solutions and transform your free time into extra cash! We're seeking energetic Part-Time Customer Service Specialists in San Jose to deliver exceptional experiences while earning competitive hourly rates. Perfect for students, parents, or anyone seeking flexible supplemental income. Enjoy a supportive environment with training, growth opportunities, and the freedom to balance work with life. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues efficiently while maintaining high satisfaction
- Update customer records in CRM systems with accurate information
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent; college students encouraged
- 6+ months customer service or retail experience preferred
- Excellent verbal/written communication skills in English
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Basic proficiency with CRM software (training provided)
- Flexible availability including evenings and weekends
- Positive attitude and commitment to customer satisfaction