Job Description
Join FlexiCare Solutions and enjoy the perfect work-life balance with our flexible evening part-time opportunities! We're urgently hiring dedicated professionals in Wichita to deliver exceptional customer experiences during our peak evening hours. This role offers competitive pay, no weekends, and a supportive team environment where your contributions are valued. If you're seeking a rewarding career path with schedule autonomy, apply today and start making an immediate impact!
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email during evening shifts
- Resolve technical issues and provide product support with empathy and efficiency
- Document interactions and update customer records in real-time
- Collaborate with daytime teams to ensure seamless service continuity
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or support experience
- Exceptional verbal/written communication skills
- Ability to work independently in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable evening availability (5 PM - 10 PM, weekdays)
- Proficiency with CRM software and Microsoft Office suite