Job Description
Transform your evenings into rewarding income with our flexible part-time Customer Experience Specialist role at Pacific Horizon Solutions. We're seeking empathetic communicators to join our vibrant San Diego team and deliver exceptional service during evening hours. Perfect for students, parents, or professionals seeking work-life balance, this position offers competitive pay, comprehensive training, and a supportive remote-friendly environment. Join us in redefining customer service excellence while maintaining control over your schedule.
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with professionalism and empathy
- Resolve complex billing and service issues using proprietary CRM systems
- Document all interactions accurately in Salesforce while maintaining data hygiene
- Collaborate with cross-functional teams to resolve escalated customer concerns
- Meet key performance metrics including CSAT scores and first-contact resolution rates
- Contribute to process improvement initiatives through customer feedback analysis
Qualifications
- High school diploma or equivalent; college students and career changers encouraged
- 1+ years customer service experience, preferably in tech or hospitality
- Exceptional verbal communication skills with neutral accent
- Proficiency in CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Ability to multitask in fast-paced digital environments
- Reliable evening/weekend availability (4-6 shifts per week, 5-8 hours/shift)
- Self-motivated with strong time management in remote settings