Job Description
Join FlexiStaff Solutions and transform your evenings into extra income! We're immediately hiring enthusiastic Evening Customer Service Associates for our Columbus, OH location. Perfect for students, retirees, or anyone seeking flexible evening hours to supplement their income. Enjoy a supportive team environment, comprehensive training, and competitive hourly rates with no weekends required. Start earning immediately while building valuable customer service skills – apply today!
Responsibilities
- Handle inbound customer inquiries via phone and email with professionalism and empathy
- Process orders, returns, and exchanges using our proprietary CRM system
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Document interactions accurately in our customer database
- Collaborate with day-shift teams to ensure seamless service continuity
- Meet/exceed performance metrics for call quality and resolution time
Qualifications
- High school diploma or equivalent required (students welcome)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new systems quickly
- Reliable transportation and availability for evening shifts (4-10 PM)
- Positive attitude and problem-solving mindset
- No prior experience necessary – comprehensive training provided