Job Description
Join our dynamic team as a Flexible Evening Part-Time Customer Specialist! We're seeking energetic professionals who thrive in flexible schedules to deliver exceptional service during evening hours. This role offers competitive pay, remote-friendly options, and a supportive culture that values work-life balance. Perfect for students, parents, or anyone seeking a rewarding evening career path in Tampa's vibrant business district.
Why Join Us?
- Competitive hourly pay with performance incentives
- 100% remote flexibility with evening schedule (5 PM - 10 PM)
- Comprehensive paid training and career development
- Health benefits eligibility for part-time staff
- Collaborative team environment with monthly social events
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening hours
- Resolve billing and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with day-team for seamless customer handoffs
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in weekly team meetings and training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or flexible settings
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency with CRM software (Salesforce experience a plus)
- Available exclusively for evening shifts (5 PM - 10 PM)
- Reliable high-speed internet and quiet workspace
- Ability to multitask in fast-paced environments