Job Description
Join FlexiCare Solutions and transform your work-life balance with our flexible evening part-time opportunities in the heart of New York! We're seeking passionate Customer Service Specialists to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive training, and a dynamic team environment that values your personal schedule. Perfect for students, parents, or professionals seeking supplemental income without compromising daytime commitments.
At FlexiCare Solutions, we believe flexibility fuels excellence. Our evening shifts (4 PM - 12 PM) offer the perfect blend of structure and freedom, allowing you to thrive professionally while maintaining personal pursuits. With growth pathways to full-time roles and industry-leading benefits, this is more than a job—it's your stepping stone to career success.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing and service issues using proprietary CRM systems
- Document interactions accurately in company databases
- Collaborate with cross-functional teams to resolve complex cases
- Maintain high customer satisfaction scores (CSAT >95%)
- Adapt to changing priorities during peak evening hours
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced evening environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Manhattan office
- Availability for 20-30 hours weekly (evenings only)