Job Description
Join our dynamic team at Apex Solutions Group and thrive in a flexible evening/weekend schedule! We're seeking motivated Customer Service Specialists to deliver exceptional experiences for our Houston-based clients. This role offers competitive pay, comprehensive training, and opportunities for advancement within our rapidly growing organization. Enjoy work-life balance with shifts typically between 4 PM - 12 PM on weekdays and flexible weekend hours.
What We Offer: Competitive hourly wage, performance bonuses, paid training, flexible scheduling, and a supportive team environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using CRM tools and established protocols
- Process orders, returns, and service requests while maintaining accuracy
- Collaborate with team members to ensure seamless service delivery
- Document interactions and maintain detailed customer records
- Identify opportunities for process improvements and share feedback
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or call center experience
- Strong communication skills with clear, articulate speech
- Proficient in Microsoft Office and CRM software
- Ability to work independently in a fast-paced environment
- Reliable transportation for weekend shifts
- Flexible schedule availability (evenings and weekends required)