Job Description
Join our dynamic team at Sunrise Solutions Inc. and embrace the perfect work-life balance with our flexible evening part-time opportunities! We're seeking enthusiastic individuals to deliver exceptional customer experiences while enjoying the freedom of a non-traditional schedule. This role is ideal for students, parents, or anyone seeking supplemental income without sacrificing daytime commitments. Our supportive environment offers competitive compensation, comprehensive training, and clear pathways for growth. Apply today and transform your evenings into rewarding professional experiences!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using CRM systems and established protocols
- Update customer profiles and maintain accurate documentation in Salesforce
- Collaborate with day-team colleagues to ensure seamless service continuity
- Meet performance metrics including call quality and resolution targets
- Identify opportunities to enhance customer satisfaction through feedback analysis
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in a fast-paced environment
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a solutions-oriented mindset
- Proficiency with Microsoft Office and CRM platforms
- Reliable transportation to our Fresno facility
- Availability for 3-5 evening shifts weekly (4:00 PM - 10:00 PM)