Job Description
Join our award-winning team as a Flexible Evening Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support during evening hours in Tucson, AZ. Enjoy a schedule that adapts to your life while making a real impact on our clients' experiences. Perfect for students, parents, or anyone seeking work-life balance. Training provided, with opportunities for growth and competitive benefits.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening shifts
- Resolve product/service issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with day-team to ensure seamless service continuity
- Identify and escalate complex issues to appropriate departments
- Meet/exceed performance metrics for resolution times and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and Microsoft Office Suite
- Reliable evening availability (3-5 shifts weekly, 4-8 hours each)
- Ability to work independently with minimal supervision
- Positive attitude and collaborative mindset