Job Description
Join Urban Connect Solutions as a Flexible Evening Part-Time Customer Service Associate and transform your evening hours into meaningful income! We're urgently hiring motivated individuals for our New York City operations, offering unmatched schedule flexibility to accommodate students, parents, and professionals. Enjoy competitive compensation, comprehensive training, and a supportive remote-friendly environment where your work-life balance is prioritized.
What Makes This Opportunity Exceptional:
- Evening shifts (4 PM - 10 PM) with 100% schedule flexibility
- Remote-first work policy with optional NYC hub access
- Performance-based quarterly bonuses
- Free professional development courses
- Health benefits available for 20+ hour/week roles
Be part of a mission-driven company recognized for employee satisfaction. Apply today and start your flexible career journey!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve product inquiries and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college students encouraged
- 1+ years customer service or hospitality experience
- Exceptional communication and problem-solving skills
- Strong time management and adaptability
- Proficient with digital tools and CRM platforms
- Ability to work independently in remote settings
- Available for 20-30 hours weekly during evening hours