Job Description
Join our dynamic team as a Remote Customer Support Specialist with a flexible evening schedule! This role offers the perfect work-life balance with remote work opportunities while serving clients across the United States. We're seeking a tech-savvy, patient professional to deliver exceptional customer experiences through multiple channels. Enjoy the freedom to work from anywhere in Miami while making a meaningful impact in a fast-growing industry.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during evening hours (4 PM - 12 PM EST)
- Maintain detailed case documentation in CRM systems
- Collaborate with internal teams to resolve complex technical issues
- Identify upsell opportunities through solution-based communication
- Meet/exceed customer satisfaction metrics (CSAT, FCR)
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Spanish language fluency strongly preferred