Job Description
Join our dynamic team as an Evening Customer Support Specialist and enjoy a flexible schedule while making a meaningful impact in Memphis! We're urgently hiring motivated individuals to provide exceptional service during evening hours (4 PM - 11 PM). This role offers remote flexibility with occasional on-site events, perfect for students, parents, or anyone seeking work-life balance.
Our ideal candidate thrives in fast-paced environments and values community engagement. Enjoy competitive pay, comprehensive training, and opportunities for advancement. Apply today to join a company that prioritizes your growth and Memphis's vibrant community!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours
- Resolve inquiries efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with day-shift teams for seamless service continuity
- Participate in occasional weekend community outreach events
- Identify process improvements to enhance service quality
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Available evenings (4 PM - 11 PM) with flexible weekend availability
- Strong problem-solving and communication skills
- Proficient with digital tools (CRM, Google Workspace)
- Ability to work independently with minimal supervision
- Valid Tennessee driver's license (for occasional travel)