Job Description
Join our dynamic team as an Evening Customer Service Specialist at NexComm Solutions! We're urgently hiring for flexible part-time roles offering weekday evening schedules (4:00 PM - 10:00 PM) and weekend availability. Perfect for students, parents, or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive remote work environment. Help us deliver exceptional customer experiences while advancing your career in a growing tech company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues and product questions using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with technical teams to escalate complex issues and ensure resolution
- Meet/exceed performance metrics including call quality, resolution time, and CSAT scores
- Participate in ongoing training to stay updated on products and processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Exceptional verbal/written communication and problem-solving skills
- Proficiency with CRM tools (Salesforce) and MS Office Suite
- Strong typing speed (40+ WPM) and multitasking ability
- Reliable internet connection and quiet home office space
- Flexibility to work evenings (4 PM-10 PM) and weekends as needed