Job Description
Join FlexiWork Solutions, a leader in flexible employment opportunities, and become part of our dynamic customer service team in Houston. We value work-life balance and offer tailored schedules to fit your lifestyle. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions are recognized.
This role is perfect for students, parents, or professionals seeking part-time hours with flexibility. If you're passionate about delivering exceptional customer experiences and thrive in adaptable work settings, we encourage you to apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns efficiently using CRM systems and problem-solving protocols
- Document interactions accurately in customer databases while maintaining confidentiality
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce)
- Strong problem-solving skills with a customer-centric approach
- Ability to work independently while collaborating with diverse teams
- Flexibility to work evenings/weekends based on business needs