Job Description
Join our dynamic team as a Flexible Evening Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support during evening hours in Phoenix, AZ. Enjoy competitive pay, remote work options, and a schedule that adapts to your lifestyle. This role is perfect for students, parents, or anyone seeking work-life balance without sacrificing career growth.
As a key member of our customer experience team, you'll handle inquiries via phone and chat, resolve issues efficiently, and maintain high satisfaction metrics. Comprehensive training and advancement opportunities await high performers.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with day teams to ensure seamless service continuity
- Meet/exceed key performance indicators (KPIs) for response time and resolution rate
- Identify trends in customer feedback and suggest process improvements
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or call center experience preferred
- Exceptional verbal/written communication and problem-solving skills
- Proficient with CRM software and Microsoft Office Suite
- Reliable high-speed internet and quiet home office space
- Ability to work independently and manage time effectively
- Flexibility to work evenings (4:00 PM - 12:00 AM) and some weekends